Oregon Getting Better Verizon Customer Care
March 20th, 2010Washington, Indiana, and Oregon FiOS users are going to be receiving a new program called Service Commitment. Residential customers generating the switch to FiOS TV, Internet and voice companies can rely on smooth, no-hassle company as they join the thousands of other prospects who definitely have by now chosen Verizon as their home-entertainment provider in these parts.
“Verizon’s FiOS is obviously the much better alternative, and - contrary to our cable competitor’s claims - Verizon remains committed to FiOS in these areas,” stated James V. O’Rourke, Verizon’s North Central region president. “The Verizon Support Dedication is our promise to FiOS consumers that their transition to much more sophisticated home-entertainment services is going to be smooth and effortless.”
Under the commitment, the Verizon technician who mounted the program will be accessible to ensure the customer’s assistance is functioning and to answer queries from Day A single.
New customers get a direct cell phone number to get to the technician who set up their program, ought to they’ve any concerns right after the perform is carried out.
Verizon program employees will also verify in by mobile phone with customers within the very first 30 to 45 days of installation to response any concerns, review the customers’ very first bill and guarantee they know how to accomplish Verizon round-the-clock for any future desires. The Program Responsibility is part of a plan to assure that Verizon consumers have the best knowledge. For example, Verizon has simplified its bill format to a lot more obviously present each element of bundled FiOS products and services, taxes, fees and more charges for video on demand and set-top boxes, among others.